FAQs • Deerfield, IL • CivicEngage

Does the service replace other systems that have been used to provide time-sensitive information to residents?: This system is an enhancement to existing means of communication and is supplemental to, not a replacement for, systems such as the Village's outdoor siren system.

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CivicReady Alert Service - Basics

1. What is the CivicReady service?: The CivicReady service allows authorized Village officials to create and rapidly disseminate time-sensitive messages to every landline, cellphone, and email address stored in the notification database. With the service, authorized users can contact thousands of residents and businesses in minutes. Only authorized officials are allowed access to the system.

2. How does the service work?: Authorized officials record or compose a voice message that is then delivered quickly to individual phones in the notification database.

3. What types of messages will be sent using the service?: Only emergency messages regarding the safety or welfare of our community would be disseminated using the CivicReady service. Examples may include severe weather warnings, hazardous road conditions, a boil water order. inside the Village or any other situation that could impact the safety, property, or welfare of residents.

4. Does the service replace other systems that have been used to provide time-sensitive information to residents?: This system is an enhancement to existing means of communication and is supplemental to, not a replacement for, systems such as the Village's outdoor siren system.

5. What precautions are being taken to protect personal information?: Privacy concerns are paramount. The Village and CivicReady will never sell, trade, lease or loan any data about its clients to any third party. From a technical perspective, CivicReady utilizes multiple physical and virtual layers of firewalls to maintain data security.

6. Will there be a way to positively identify incoming calls which are made by the Village using the system?: The caller-ID number for calls generated by the CivicReady service will be from a phone number with area code 224. In addition, messages will begin with a Village identifier For example: "Hello, this is a message from the Village of Deerfield with important safety information". The message content will follow this standard introduction.

7. My primary phone or my second listing is a cell phone with a non-local area code. Will the service call numbers outside the area?: Yes. The area code does not impact whether or not a call is made.