Show All Answers

1. Why was my payment considered late?

We have found there are several factors that effect how quickly we receive payment. Be sure to allow 7-10 days for mailing. If you utilize auto bill pay through your bank, be mindful that the day the funds come out of the account is not the day we receive the payment, so please allow time for mailing.

2. Why is the late fee on my bill so high?

Late fees are calculated at 10% of the bill. This is set by Village Ordinance, and has not changed since 1981. Call the Finance Department at 847-945-5000 before the due date to avoid paying a penalty if you have questions about your bill.

3. What is the quickest way to deliver a payment?

Direct debit, or automated bill pay, is a great way to ensure your bill is received by the Village in a timely manner. Credit cards may be used through the Village’s online payment website, Munis Self Service, or in person at the Village Hall Finance Department front desk. Additionally, there is a drop box located at Village Hall that is available 24 hours a day. It is collected every business day at 8 a.m. It is located in the median on Jewett Park Drive between the Village Hall and the Presbyterian Church.