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1. Is my telephone number included in the notification database?

It is our intention and hope that every residence and business in the Village be included in the notification database. For businesses, we only store 1 main phone number. For residents, we may have more than 1 number that belongs to you in the database. Additionally, you may request a secondary number be entered into our database for priority calling.

2. May I use a cell phone as my notification database listing?

Yes, we can accept cell phones as secondary phone numbers in the database and encourage you to request that your number be included.

3. Will the service work if I have a call screening system on my phone?

There are several varieties of call screening devices which use differing methods for screening. In general, the system has been found to work with these devices; but, some may require some type of pre-programming to allow our Village’s telephone numbers to pass through. We may conduct periodic test to assure that messages are being delivered to numbers in the notification database.

4. If I am a home or condominium owner living outside the Village, what phone should be listed in the notification database?

For non-residents or owners who reside out of the Village, you may provide an additional phone number to be included in our database to contact during certain situations. In general, calls are sent to the primary number only, but we also have the ability to call multiple numbers for each resident or business when requested by the resident or business.

5. If I have provided more than 1 phone number, when will the other numbers be called?

Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers.

6. How does the system respond to busy signals or no-answer situations?

For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for No-answer and Call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call.

7. I am receiving Village notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?

Yes. Please contact the Village Hall at 847-945-8636 to change the phone number in our notification database, or to edit information online visit the

Deerfield portal for CivicReady.

8. I was not able to listen to the entire call. Is there a way to repeat the message?

Yes; at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.