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Home : About Deerfield : Online Tools : Frequently Asked Questions

FAQ

Police

I don't know how to install my child's car seat, will the Police Department help me?

How do I dispose of my medications?

What time is curfew?

Does the Police Department hold an unclaimed property auction?

What if I want to dispute my parking ticket?

Where do I get a permit to park at the Deerfield Train Station?

Can I park on the streets overnight in Deerfield?

Can I get a temporary handicapped permit?

Who should I call to answer questions about my traffic ticket?

Who should I call if I have questions about a court date?

What can I use as bond for my traffic ticket?

Where is the court located?

What should I do if I mailed payment to the court and have not received my driver’s license?

What do I get when I receive a traffic ticket?

What are my options when I receive a traffic ticket?

Are Vehicle Stickers required in Deerfield?

What are the hours for construction noise?

When do the parks in Deerfield close?

What hours can someone solicit door-to-door?

Can I solicit door-to-door?

When can I sprinkle my lawn?

What should I do if I want to install an alarm in my home?

Can my false alarm fee be waived?

Can I test my alarm without receiving a false alarm fee?

What happens if I forget to pay my false alarm fee?

What do I do if my alarm is revoked?

When should I call 9-1-1?

Who should I call if my electricity goes out?

Who should I call if there is water in my basement?

What should I do if I hear the tornado siren?

What should I do if the Lightning Prediction System sounds?

What if I have other questions for the Police Department?

Public Works

Is it all right to prune my parkway tree?

When should I water?

Who should I contact if my parkway tree looks sick or dead?

Can I put too much mulch around my tree?

Where does my drinking water come from?

How safe is my drinking water?

Should I buy bottled water?

Can I test my own water at home?

What is the hardness of the water?

Periodically, my water tastes and smells funny. Why does this occur?

What can I do about these taste and odor problems?

Who should I contact if I have questions about my water?

Who should I contact if I have questions about my water bill?

Why do I have sprinkling restrictions and when are they?

What is the Village's first step in snow removal?

When does Public Works use salt trucks?

Where does Public Works distribute salt?

How does Public Works determine where snow removal equipment will be utilized?

What is the best way to clear snow from my driveway?

During Winter when may I park my vehicle on the street?

How and when does Public Works repair snow plow damage?

How can I keep my mailbox from being damaged as a result of the winter weather?

Where should I place my mailbox?

How often does the Village sweep the streets?

Who do I contact if my street sign needs to be replaced?

What causes potholes?

What material does Public Works use to repair potholes?

When is leaf removal?

How do I dispose of my leaves?

Who should I contact if I notice a burned out or damaged light pole?

What type of sewers does the Village have?

What function do storm sewers provide?

What function do sanitary sewers provide?

Who is responsible for the sanitary services?

Who do I contact if there is a sewer back up in my home?

Why is there an odor coming from my floor drain?

What happens to sewage after we flush?

What facilities are at the Treatment Plant?

What does the Village do with treated sludge?

What should not be flushed?

Is the treatment plant regulated?

What can I do to minimize cost for this utility?


Police
Q: I don't know how to install my child's car seat, will the Police Department help me?
A: A. Yes. The Deerfield Police Department has several Certified Child Safety Seat Technicians on staff. The technicians can answer questions about car seats, provide guidance as to the safest location in the vehicle, advise what type of seat is needed for your child and help with proper installation of your safety seat.  

Due to the nature of our work, car seats are inspected by appointment only.  A person without an appointment will be turned away.  At this time, this service is available to Deerfield Residents only so please be prepared to show proof of residency.  Also, parents/caregivers are expected to install the seat prior to arrival at our facility.    

If you would like to schedule an appointment with one of our Certified Child Safety Seat Technicians, please call 847-945-8636, ext. 7645 and leave a message.  A technician will return your call to schedule an appointment.  Expect each appointment to last approximately 30 minutes (per seat).

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Q: How do I dispose of my medications?
A: The Village of Deerfield, the Deerfield Police Department, and Save A Star Drug Awareness Foundation launched a new pill collection and disposal program on December 16, 2010. The purpose of this program is to collect and safely dispose of unwanted and unused medications, thus keeping them out of the hands of individuals who might otherwise become victims of prescription drug abuse. More young people now die each year from prescription drug overdoses than from heroin, methamphetamines, cocaine, and inhalants, combined. The problem has reached epidemic proportions and threatens the lives of millions of Americans. Our village, police department, and Save A Star Drug Awareness Foundation have partnered to battle this epidemic.

 
The pill collection unit has been installed in the Deerfield Police Department. The following items are acceptable for disposal:
 
  • Prescription medications, including controlled substances
  • All over-the counter medications
  • Medication samples
  • Pet medications
  • Vitamins and supplements
  • Medicated ointments, lotions, creams, and oils
  • Liquid medication in leak-proof containers
  • Homeopathic remedies
 
Items not acceptable for deposit in the collection unit are:
 
  • Needles/sharps
  • Syringes with needles
  • Thermometers
  • IV bags
  • Bloody or infectious waste
  • Personal care products
  • Empty containers
  • Hydrogen Peroxide

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Q: What time is curfew?
A:

Curfew applies to those that are 17 and under.

Sunday through Thursday it's 11pm; Friday and Saturday it's midnight.

For new drivers, under eighteen, curfew is reduced by an hour; so it is 10pm and 11pm respectively.

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Q: Does the Police Department hold an unclaimed property auction?
A: The Deerfield Police Department utilizes the services of Propertyroom.com to electronically auction off abandoned and unclaimed property (more than 180 days) of every type and description. This is an ongoing auction available 24 hours a day, 7 days a week. Items being auctioned include electronics, jewelry, clothing, bicycles, tools, and other miscellaneous items. You can visit the official website, www.propertyroom.com to participate in the auction.

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Q: What if I want to dispute my parking ticket?
A: If you have questions concerning a parking ticket then stop by the Police Department in person and speak with the Watch Commander on duty (available 24 hours a day).  If you wish to dispute a parking ticket, you must arrange for a court date.  To do so stop by the Police Department and post a $120.00 cash bond.  You then must appear at Park City Branch Court in Park City, IL, on the assigned court date to contest the charge before a judge.

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Q: Where do I get a permit to park at the Deerfield Train Station?
A: To obtain a parking permit for the train station please call Village Hall at 847-945-5000.  You must have a permit to park in the permit only areas of the train station, and you must pay $1.50 to park at the station if you are parking in a daily fee spot.  A map showing all the available parking at the train station is also available at Village Hall. 

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Q: Can I park on the streets overnight in Deerfield?
A: No cars are allowed to park on the street between the hours of 2 a.m. to 6 a.m. If you are having work done to your driveway or are having guests with more cars then your driveway can accommodate please call our non-emergency number 847-945-8636. We will need to know what day the car will be parked and license plates of the cars that will be parked on the street overnight.

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Q: Can I get a temporary handicapped permit?
A: Yes, we do give out temporary handicapped permits to people who will be having surgery or for situations where a medical professional recommends handicapped parking for a period of time.  Our handicapped permits are only for temporary circumstances and therefore are only good for three months.  If you will require a permit to last more than three months then that permit must be obtained through the Secretary of State.  To receive a handicapped permit your medical professional must sign our form.

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Q: Who should I call to answer questions about my traffic ticket?
A: If you have questions about a traffic ticket that the Deerfield Police Department issued call the Park City Branch Court at 847-377-3500.

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Q: Who should I call if I have questions about a court date?
A: If you have questions about your court date please call the Park City Branch Court at 847-377-3500.

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Q: What can I use as bond for my traffic ticket?
A: If you receive a traffic ticket you may post a bond card, your driver license, or cash.  If you will be posting cash it needs to be the exact amount that is due.  Officers do not carry change in the squad cars, and change cannot be made at the Police Department.  Do not mail checks to the Deerfield Police Department.  Once you are issued a traffic ticket than any correspondence you have should be directed to the Lake County Court.  If you are mailing payment to the Lake County Courthouse by money order or certified check make it payable to Clerk of the Circuit Court and mail to 301 Greenleaf St, Park City, IL 60085.

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Q: Where is the court located?
A: The address for the Park City Branch Court is 301 Greenleaf St, Park City, IL 60085.  This is the address that traffic tickets should be mailed to, or to go to if you have a traffic court date.

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Q: What should I do if I mailed payment to the court and have not received my driver’s license?
A: The sooner you mail in payment the sooner the court will send your license back.  If you have mailed in payment and more than a week goes by call the court at 847-377-3380.

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Q: What do I get when I receive a traffic ticket?
A: If you receive a ticket then two copies will be issued to you.  The violator’s copy is red and it serves as your receipt, explains the violation, and acts as your driver’s license if you gave your license as bond.  The blue copy is called the Court Communication Copy and the back of this ticket must be filled out with either your guilty or not guilty plea and then mailed back to the court at Park City Branch Court 301 Greenleaf St, Park City, Il 60085.  If you have any questions please call the Court at 847-377-3500.

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Q: What are my options when I receive a traffic ticket?
A: There are three options should you receive a ticket:

  • Plead Guilty – send in the blue copy of your ticket marked guilty along with your payment (if you did not post cash with your ticket) and the ticket will be on your record.
  • Plead Not Guilty – send in the blue copy of your ticket requesting a court date.
  • Traffic School/Court Supervision – this option is only open if you have not had a traffic ticket within the past year. Fill out the driver’s safety school application and mail it along with $75.00 (in addition to the fee of either $120.00 or $140.00 for violation) to the Clerk of the Circuit Court. The court will supply you with the information for the class and once the class is completed the ticket will not show on your record.

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Q: Are Vehicle Stickers required in Deerfield?
A: Yes.  Each vehicle garaged or registered within the Village must have a valid vehicle sticker displayed in the windshield at all times. Stickers expire July 1 of each year. The annual fee for the vehicle sticker is $30.  To receive a village sticker stop by Village Hall before July 1. Stickers purchased, for any reason, after July 1 are subject to a 50% penalty. If you should purchase a new car after already putting a sticker on your old car a replacement sticker will be issued for $1.00.  Any vehicle found without a current village sticker will be subject to a $25.00 fine each day until the car has a sticker properly affixed.

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Q: What are the hours for construction noise?
A: Contractors working on homes can begin at 7:30 a.m. and work until 7 p.m. Monday through Friday and on Saturdays from 8:30 a.m. to 5 p.m.  No construction noise can occur on Sundays.  If a contractor is beginning work before these hours or continuing after these hours please call our non-emergency number 847-945-8636.  This does not include a homeowner working on their own home.

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Q: When do the parks in Deerfield close?
A: All parks close at 10 p.m. each night.

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Q: What hours can someone solicit door-to-door?
A: Solicitation can take place Monday through Saturday from 9 a.m. to 5 p.m.  If you would like a no soliciting sign to place on your front door please stop by the Police Department or Village Hall between the hours of 8 a.m. and 4:30 p.m. Monday through Friday and we will be happy to provide you with one.

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Q: Can I solicit door-to-door?
A: Anyone interested in door-to-door solicitation must first fill out an application at Village Hall and receive approval to solicit.  Anyone soliciting door-to-door without a Solicitors Permit will be ticketed and fined.  Depending on the type of solicitation there may be a charge for a Solicitors Permit.  If you have any questions please call Village Hall at 847-945-5000.

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Q: When can I sprinkle my lawn?
A: Restricted sprinkling begins on May 15 and goes until September 15 each year.  During the restricted sprinkling even numbered addresses can water on even numbered days and odd numbered address can water on odd numbered days.  On the designated sprinkling day you can sprinkle from midnight to noon, and then from 6 p.m. to midnight.  There is no sprinkling allowed from noon to 6 p.m.  Any violation of sprinkling will result in a $25.00 fine for residential addresses, and a $100.00 fine for businesses.

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Q: What should I do if I want to install an alarm in my home?
A: Per Village ordinance every alarm in Deerfield must have a permit. If you have just moved to Deerfield, or are putting in a home alarm system please stop by the Police Department and fill out an Alarm Permit Application.  Alarm Permit Applications cannot be submitted by fax or over the internet.  There is a one time $25.00 fee to register your alarm which is due at the same time as your Alarm Permit Application.  Failure to obtain an Alarm Permit can result in a fine ranging from $5.00 to $500.00 (each day of violation shall constitute a separate offence).

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Q: Can my false alarm fee be waived?
A: By ordinance, only false alarms caused by hurricanes, tornados, earthquakes or other catastrophic events, are subject to appeal.  Alarms activated by electrical storms, thunder, hail, or sudden changes in temperature do not meet the standards for waiver of false alarm fees.  Alarms activated by accidental but legal entry to the property (children returning home, guests, neighbors looking after your home while you are on vacation) do not meet the standard for waiver.  Loss of electrical power supplied by the utility company is also not a viable reason for waiver.  You must provide an alternate source of power in order to prevent false alarm due to loss of electrical power, we suggest battery power as an alternate.

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Q: Can I test my alarm without receiving a false alarm fee?
A: Yes, you can test your alarm.  If you would like to do so please call our non-emergency number at 847-945-8636 and let us know that you will be testing your alarm.  An officer will still respond to your home to verify that it is in fact a test, and there will be no fine for this type of police response. 

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Q: What happens if I forget to pay my false alarm fee?
A: The first month that there is a false alarm you will receive an invoice from the Deerfield Police Department informing you of the fee.  This fee is to be paid immediately.  Per Village ordinance, if the invoice is unpaid then two months later you will receive a reminder invoice.  If the invoice remains unpaid for three months then a warning will be sent.  After four months of unpaid status then the alarm is revoked and the invoice is turned over to our collections agency.  Revoked alarms are subject to being ticketed; tickets range from $5.00 - $500.00 (each day in revoked status counting as a separate offense).  Avoid trouble by paying invoices upon receiving them.

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Q: What do I do if my alarm is revoked?
A: If you receive a letter from the Deerfield Police Department stating that your alarm has been revoked then payment needs to be made to our collections agency for your false alarm fee.  You must then re-apply for your alarm permit with the Deerfield Police Department and pay a $25.00 alarm permit fee to be reinstated. 

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Q: When should I call 9-1-1?
A: Call 9-1-1 for all medical emergencies, fires, or emergencies.  Call 9-1-1 to report a crime in progress that you are aware, if you observe a crime happening, a crime is committed against you, or you just witnessed a crime.

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Q: Who should I call if my electricity goes out?
A: Unless you have an emergency that requires assistance, please do not call 9-1-1 if your electricity goes out and do not call the non-emergency number to report or inquire about the power outage – the Police Department cannot answer questions about the duration of the power outage. If you have questions during a power outage call ComEd at 1-800-334-7661.

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Q: Who should I call if there is water in my basement?
A: Unless you have an emergency that requires assistance, please do not call 9-1-1 or the non-emergency number.  Call a plumber or, if you believe the flooding is due to a water main call the Deerfield Public Works Department at 847-317-7245.

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Q: What should I do if I hear the tornado siren?
A: Unless you have an emergency that requires assistance, please do not call 9-1-1 or the non-emergency number to inquire about the sirens. If you hear the sirens then seek proper shelter and listen to your television or radio for updates. If you have any weather related questions call the National Weather Service 8 a.m. to 8 p.m. at 815-834-1435 or check online at www.nws.noaa.gov.

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Q: What should I do if the Lightning Prediction System sounds?
A: Unless you have an emergency that requires assistance, please do not call 9-1-1 or the non-emergency number to inquire why the siren has been activated.  If you should hear the siren take shelter in a building or vehicle, when you hear three short horn blasts it is safe to return to the outdoors.

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Q: What if I have other questions for the Police Department?
A: Please call our non-emergency number 847-945-8636 for any other questions.

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Planning Division
Q: What is the role of the Community Development Department?
A: The Community Development Department is responsible for all aspects of planning, building, and zoning. The Department administers and enforces the Zoning Ordinance, Subdivision Ordinance, and Building Codes. The Department is responsible for providing staff assistance to a number of commissions. The Department provides analysis and technical assistance of all items that come before the Plan Commission, the Board of Zoning Appeals, the Village Center Development Commission, the Appearance Review Commission, the Electrical Commission, the Board of Building Appeals, and various task forces, as well as coordinates the activities of these commissions. Building plan review, permit approval, inspectional services, zoning compliance approvals for new businesses, and maintaining records of approved plans are also provided by the Department.

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Q: What is a Comprehensive Plan?
A: The Comprehensive Plan is Deerfield's road map for the future. It is an official public document that provides a long-range guide for land use, transportation, public facilities and natural resources. It serves as a guide for elected and appointed Village officials by providing a framework that can be used to evaluate development proposals and the document will direct the Village's growth in the context of a 20 to 25 year planning horizon. The Comprehensive Plan allows residents and local decision-makers to identify and respond to changing community needs and desires in a proactive way rather than a reactive way. The current Comprehensive Plan was revised over an 18 month period and was approved in October 2004 by the Board of Trustees. The Comprehensive Plan is available by clicking here.

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Q: What is a Special Use?
A: A Special Use is a use which is generally compatible with the other land uses permitted in a zoning district but which, because of its unique characteristics or potential impacts on the surrounding neighborhood and the Village as a whole, requires individual consideration of its location, design, configuration, and/or operation at the particular location proposed. A Special Use can only be approved subject to the use meeting all of the standards and conditions imposed upon it by the Zoning Ordinance. See section 13.11 Special Uses, of Article 13 in the Zoning Ordinance, which provides the standards for approval of a Special Use and the procedures for Special Use approval. Special Uses require a public hearing with the Plan Commission and must have final approval from the Board of Trustees.

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Q: What do I do if I want to seek a Special Use at a specific location in the Village?
A: The specifics of a proposed Special Use need to be discussed with Village staff. If you want to seek a Special Use please contact Jeff Ryckaert Principal Planner at (847) 719-7482, or Kathy LeVeque Associate Planner at (847) 719-7480 to discuss the proposed Special Use process. Click here for information about the procedures for approval of a Special Use.

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Q: How do I verify if my proposed use is a Permitted Use or a Special Use in the C-1 and C-2 commercial zoning districts?
A: See Article 5, Commercial Districts, of the Zoning Ordinance for a list of Permitted and Special Uses in the C-1 and C-2 commercial zoning districts. Once you have reviewed the list, please contact Planning Division staff to proceed with approval of your use.

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Q: What is a Planned Unit Development (PUD)?
A: A Planned Unit Development (PUD) is an area of minimum size, as specified by the Zoning Ordinance, to be planned, developed, operated and maintained as a single entity under unified ownership or control, containing one or more principal buildings to accommodate one or more Permitted Uses or Special Uses as allowed by the underlying zoning district provisions.

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Q: What is a TIF District?
A: Tax Increment Financing (TIF) is a method for funding redevelopment activities or to renovate planning areas. The technique uses the increase in property tax revenue produced by a redevelopment project to finance the necessary public investment in that project area. The TIF allows a municipality to capture the increase in various local property taxes. It works in the following way: when a redevelopment plan is adopted, the existing total value of all taxable property in the project area is frozen at the current assessment. Once this baseline is established, all future property tax revenues above the base generated by the redevelopment (which normally would be distributed to all taxing bodies having jurisdiction in the area) are allocated to the TIF redevelopment fund. Local taxing bodies (school districts, park district, fire protection district, etc.) continue to receive revenues generated from the current assessed valuation at the time the district is formed. Increases generated beyond this fixed amount (the increment) are paid to the TIF District. It is important to note that the tax base and not the tax revenue is frozen during the tax increment period. As redevelopment proceeds in the TIF District, property owners pay more in taxes in correlation to the rise in their property values each year. But instead of distributing the additional property tax among the various local taxing bodies as usually done, the incremental growth in property taxes is reserved for improvements and expenses in the TIF District only. Deerfield's Village Center TIF has been a very useful tool to help revitalize the Village Center but it has now expired.  The Lake Cook Road TIF expired in 2005.

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Q: What are the rules and zoning regulations for a home based business?
A: Home occupations are businesses or occupations which are compatible with the character of the residential districts of the Village. Section 2.04-A, of Article 2 of the Deerfield Zoning Ordinance addresses the rules and regulations for running a home based business.

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Q: How do I register a business?
A: To register a business in Deerfield you will need to fill out a Business Registration Form. There is no cost to register a business. The completed business registration form must be submitted to the Police Department as they keep the database. Note: Before filling out a business registration form, please check with the Community Development Department to see if the zoning is appropriate for the proposed business location.

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Q: What are the guidelines for the community banner poles?
A: You will need to contact Jean Spagnoli, Planner, at (847) 719-7483, to have a banner placed on the community banner pole. The banner pole guidelines are available here. The Village has two community banner poles, one located at the northwest corner of Deerfield Road and Robert York Avenue, and one at the northeast corner of Deerfield Road and Waukegan Road.

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Q: How do I determine the required setbacks from the property line for a property?
A: You must determine the zoning district for your property. To find out the zoning district in which your property is located, go to the Village's Zoning Map and locate your property on the color coded map. You should call the Community Development Department at (847) 719-7484 and ask a staff member for the setbacks on a property as setbacks and building lines vary by zoning district.

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Q: What is the role of the Plan Commission?
A: The Plan Commission holds public hearings for Special Uses, Planned Unit Developments, Text Amendments, Subdivisions, Amendments to the Comprehensive Plan, and other land use issues. The Plan Commission is a seven member Commission which meets on the 2nd and 4th Thursdays of each month at 7:30 p.m. at the Village Hall. The Plan Commission is a recommending body to the Board of Trustees. When considering a request, the Plan Commission considers its standards, the Comprehensive Plan, the petitioner’s proposal, public input, and makes a recommendation to the Board of Trustees. The Board considers the Plan Commission’s recommendation and makes a final decision. The staff liaisons to the Plan Commission are Jeff Ryckaert, Principal Planner, who can be reached at (847) 719-7482; and Kathy LeVeque, Associate Planner, who can be reached at (847) 719-7480.

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Q: What is the role of the Appearance Review Commission?
A: The Appearance Review Commission (ARC) has jurisdiction within the Village Center boundaries and in the C-2 Outlying Commercial District. The ARC is a seven member Commission which meets the 4th Monday of each month at 7:30 p.m. at the Village Hall. Any exterior changes which would require a building permit or a deviation from an approved PUD need a certificate of approval issued by the ARC, including changes to building façades, sites, landscaping, and signs. The staff liaison to the ARC is Jean Spagnoli, Planner, who can be reached at (847) 719-7483.

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Q: What are the current public hearing fees?
A: The public hearing fee is $175 plus the cost of publishing the legal notice in the newspaper and any county recording fees for ordinances and other documents.

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Q: How do I find out if my property is in a flood plain or flood zone?
A: To find out if your property is located in a flood plain or flood zone go to http://www.fema.gov/hazard/map/flood.shtm, click “find a flood map online.” Go to “product search by address,” select “public flood map,” type in your address, and click “product search.” Click “view” to view the flood map of your area. You can also contact the Village’s Engineering Department with flood plain questions.

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Finance Department
Q: What is the Finance Department's phone number?
A: Residents may contact the Finance Department by calling 847/945-5000.

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Q: What is the sales tax rate in Deerfield?
A: Sales tax rates vary depending on the county. Use the Illinois Department of Revenue’s Tax Rate Finder to determine the current sales tax rates. https://www.revenue.state.il.us/app/trii/

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Q: What do I do if my refuse, recycling or yard waste is missed?
A: Call Waste Management at 800/796-9696 to report misses or problems.

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Q: How do I determine the date of my refuse collection?
A: The Village is split up into two sections divided by Deerfield Road. Residents living North of Deerfield receive pickup on Tuesdays, this includes the north side of Deerfield Road. Residents South of Deerfield receive pickup on Wednesdays, this includes the south side of Deerfield Road.

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Q: How can I dispose of construction debris?
A: Construction debris must be placed at the curb and amounts are limited. Individual pieces are limited to 50 pounds for collection at the curb.

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Q: How can I dispose of larger household items?
A: Items like furniture, carpeting, etc are picked up free of charge at the curb but must be broken down to 50 pounds if possible, and can be no longer than 4' in length and 18" in diameter."White goods" collections must be requested by calling Waste Management at 800/796-9696.

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Q: What are 'holidays' for refuse collections?
A: Holiday refuse collection occurs when a holiday falls on or before your regularly scheduled collection day. Collection will be 1 day later that week. New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas are the holidays that affect the collection schedule.

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Q: Where are recyclables collected?
A: Recyclables should be placed on the curb in the container provided by the waste hauler.

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Q: What materials may be recycled?
A: Newspapers, magazines, plastic bottles and containers #1-#5, glass bottles and jars, and aluminum, tin or steel cans are all acceptable materials for recycling. Pizza boxes, plastic bags,and packing peanuts are NOT acceptable materials for recycling.

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Q: When are yard waste collections?
A: Yard waste is collected once per week from April 1st until December 15th.  Collection is on Tuesdays for residents North of Deerfield Road and Wednesdays for residents South of Deerfield Road.

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Q: How much do yard waste stickers cost?
A: Yard waste stickers are $2.66 each.

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Q: What requires a yard waste sticker?
A: The Village requires that all grass, leaves, brush and other organic garden and yard waste be placed in a bag with a sticker. Bundled branches also require a yard waste sticker.

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Q: Where can I purchase a yard waste sticker?
A: Stickers may be purchased at the following locations:

Village Hall, 850 Waukegan Rd

Walgreens, 780 Waukegan Rd

Deerbrook Jewel, 16 Waukegan Rd

Craftwood Lumber and Hardware, 1590 Old Deerfield Rd, Highland Park

Highland Park Jewel Osco, 1600 Deerfield Rd, Highland Park

Home Depot, 655 Lake Cook Rd., Deerfield

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Q: What rates do I pay for water and sewer?
A: Water and sewer customers pay the following rates:
Water: $3.98 per hundred cubic feet (1 unit)
Sewer: $3.07 per hundred cubic feet (1 unit)

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Q: What is 1 unit?
A: 748 gallons

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Q: Why was my payment considered late?
A: We have found there are several factors that effect how quickly we receive payment. Be sure to allow 7-10 days for mailing. If you utilize auto bill pay through your bank, be mindful that the day the funds come out of the account is not the day we receive the payment, so please allow time for mailing.

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Q: Why is the late fee on my bill so high?
A: Late fees are calculated at 10% of the bill. This is set by Village Ordinance, and has not changed since 1981.Call the Finance Department at 847/945-5000 before the due date to avoid paying a penalty if you have questions about your bill.

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Q: What is the quickest way to deliver a payment?
A: Direct debit, or automated bill pay is a great way to ensure your bill is received by the Village in a timely manner. Also, there is a drop box located at Village Hall that is available 24 hours a day. It is cleaned out every business day at 8 AM. It is located in the median on Jewett Park Drive between the Village Hall and the Presbyterian Church.

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Q: Do I need to register my vehicle with the Village?
A: Yes. Each vehicle garaged or registered with the Village must have a valid vehicle sticker displayed in the windshield at all times. Stickers expire July 1 of each year. The annual fee for the vehicle sticker is $30.

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Q: I did not receive a renewal form for my vehicle sticker. What do I do?
A: If you did not receive a renewal form by mail, contact the Finance Department before July 1 and make arrangements to fill out a new form. Stickers purchased, for any reason, after July 1 are subject to a 50% penalty. Renewals are sent out mid May every year.

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Public Works
Q: Is it all right to prune my parkway tree?
A: Homeowners should not attempt to prune parkway trees. As parkway trees are in the Village right-of-way, they are the responsibility of Public Works. These trees are trimmed to specific specifications. The Village has contractors who trim trees as well as our in-house staff. If a homeowner would like his/her professional to trim their parkway tree at their expense they must contact Public Works at 847.317.7245 for permission.

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Q: When should I water?
A: Generally speaking, trees require one inch of water per week When in leaf, either from rain or homeowner. Set a hose to trickle over the area within the drip line and move the hose periodically to cover as much of the root zone as possible. Care must be taken not to over water trees, as too much water can kill the tree as well.

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Q: Who should I contact if my parkway tree looks sick or dead?
A: Contact Public Works at 847.317.7245 to have the Village to check out any problems with parkway trees and perform any remedy required.

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Q: Can I put too much mulch around my tree?
A: Yes, any more than 2 to 3 inches prevents water from getting to the roots of the tree. Also, do not mound the mulch or dirt around the trunk of the tree. This can make the tree vulnerable to diseases and insects. An alternative is to saucer the mulch or dirt around the tree to help capture water.

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Q: Where does my drinking water come from?
A: The Village of Deerfield purchases its water from the City of Highland Park, whose water treatment facility collects and processes from Lake Michigan. Processed water is then pumped to one of 4 places; one of three reservoirs or one elevated tank. From there, it is pumped into the water distribution system.

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Q: How safe is my drinking water?
A: The water supplied to the Village of Deerfield is very safe as it must meet the U.S. Environmental Protection Agency's standards for safe drinking water.

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Q: Should I buy bottled water?
A: You don't need to buy bottled water for health reasons; Deerfield's drinking water meets all of the Federal and State drinking water standards. Bottled water may have a slightly different taste than tap water, but it costs up to 1,000 times more than municipal drinking water. In emergencies, bottled water can be a vital source of drinking water if water service is lost. The U.S. Food and Drug Administration (FDA) requires bottled water quality standards to be equal to those of the U.S. Environmental Protection Agency for tap water, but the quality of the finished product is not government-monitored.

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Q: Can I test my own water at home?
A: Not in a meaningful way. Simple kits are available to test for hardness and some chemicals like chlorine and lead, but a thorough analysis is not possible. The Water Department provides information on water quality, published in our annual drinking water quality report. (May/June issue of the Village's newsletter) Any questions about water quality should be directed to the Water Department at 847.317.7245.

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Q: What is the hardness of the water?
A: On average the water hardness is approximately 7 to 8 grains or 134 parts per million.

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Q: Periodically, my water tastes and smells funny. Why does this occur?
A: The most common reasons for taste and odor problems with drinking water include chlorine that is added to the water to kill bacteria; Non-toxic algae, bacteria, and tiny fungi grow in surface water sources and give off non toxic, smelly chemicals that cause unpleasant tastes in drinking water. Different algae cause different tastes and odors, for example a grassy, swampy taste. The tiny fungi can cause an earthy musty taste; and Metallic tastes can come from iron rust in iron pipes. Odor poses no health impact and is strictly aesthetic.

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Q: What can I do about these taste and odor problems?
A: In-home water filtration systems that employ activated carbon can help reduce or eliminate these tastes and odors. If you purchase such a unit, please remember that it is very important to follow the manufacturer's instructions with respect to maintenance. In addition, cooling water in your refrigerator can help.

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Q: Who should I contact if I have questions about my water?
A: Any questions about water or water quality should be directed to the Water Department at 847.317.7245.

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Q: Who should I contact if I have questions about my water bill?
A: Any questions about your water bill should be directed to the Finance Department at 847.945.5000.

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Q: Why do I have sprinkling restrictions and when are they?
A: The Illinois Division of Water Resources requires that municipalities using Lake Michigan water restrict lawn sprinkling between May 15th and September 15th. Accordingly Deerfield's restrictions during this period are as follows: Even numbered addresses may sprinkle on even numbered days from midnight to noon and from 6:00 p.m. to midnight. Odd numbered addresses may sprinkle on odd numbered days from midnight to noon and from 6:00 p.m. to midnight. Sprinkling is not allowed for anyone between the hours of noon to 6:00 p.m. Fines for violators are $25 per occurrence for residential properties, and $100 for non-residential properties. These restrictions apply only to lawn sprinkling. Newly sodded areas of lawns may be watered at any time on any day for the two (2) week period following the installation of such sod.

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Q: What is the Village's first step in snow removal?
A: Public works utilizes over 20 pieces of equipment during the winter for snow removal. When the snow starts to fall our salt trucks are the first to respond

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Q: When does Public Works use salt trucks?
A: If less than 2 or 3 inches fall the salt trucks alone are used for snow removal and control. We use 3000 to 4000 tons of salt every year to help keep the streets safe.

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Q: Where does Public Works distribute salt?
A: Public Works distributes salt on all major streets and feeder streets. The rest of the streets receive salt at intersections, stop signs, curves and hills.

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Q: How does Public Works determine where snow removal equipment will be utilized?
A: When approximately 2-3 inches of snow has fallen the remainder of the snow equipment is called out and put into service. The Village does not have enough equipment to make sure every street is kept clear of snow during the duration of the storm though through careful planning and with dedicated staff, snow operations will continue until every street has been cleared. We have 1 sidewalk plow which is used to clear sidewalks around schools and along Deerfield and Waukegan Roads.

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Q: What is the best way to clear snow from my driveway?
A: : Shovel as much of the snow from your driveway as possible to the right side as you look out to the street. Snow on the left side could be pushed back into the driveway by Public Works snow plows. Be a good neighbor, if you have a plow service make sure they know where to push the snow so it won't end up in your neighbor's yard or driveway.

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Q: During Winter when may I park my vehicle on the street?
A: By village ordinance you cannot park your vehicle on the street for 24 hours after 3 inches of snow has fallen or deposit snow from your property on the street or sidewalk.

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Q: How and when does Public Works repair snow plow damage?
A: Public works repairs snow plow damage with black dirt and seed. This is generally performed in early spring when the threat of snow is less likely. Contact Public Works if damage was caused by Village plows. After dirt and seed is put down, homeowner is responsible for maintenance.

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Q: How can I keep my mailbox from being damaged as a result of the winter weather?
A: Mailboxes are the responsibility of homeowners to maintain in good condition and in the right location. A mailbox knocked down in a snow storm it is almost always from the weight of the snow and not from the plow making contact with it. Make sure your support posts are not rotting or rusting away and that they are securely fastened.

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Q: Where should I place my mailbox?
A: The face of your mailbox should be at least 1 foot behind the curb.

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Q: How often does the Village sweep the streets?
A: Public works has 1 street sweeper to sweep approximately 180 miles of streets. It takes approximately 9 to 14 days to sweep all the streets in the Village. During the sweeping season, which is generally March through November, every attempt is made to sweep every residential street at least once.

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Q: Who do I contact if my street sign needs to be replaced?
A: If you are aware of a sign that needs to be replaced, please contact Public Works at 847.317.7245.

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Q: What causes potholes?
A: Most potholes develop during the freeze/thaw cycles during the winter and early spring months. Potholes can also be caused by a weakened road base from moisture and heavy vehicle traffic.

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Q: What material does Public Works use to repair potholes?
A: Public Works uses high performance asphalt which can be used at any time of year to repair potholes. Street openings, such as sewer repairs or water main repairs, are repaired using hot mix asphalt which is not available during the colder weather.

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Q: When is leaf removal?
A: Leaf removal is performed during the 4 weeks prior to the week of Thanksgiving. The dates are available on the Village's web site and in the September/October edition of the Village newsletter, D-Tales.

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Q: How do I dispose of my leaves?
A: Leaves can be disposed of in a number of ways. Rake the leaves to the curb in a long neat pile, approximately 4 feet wide, for Public Works vacuum machines to collect. Please do not place the leaves in the street or on carriage walks or sidewalks. Do not rake grass clippings, sticks, rocks, branches or mud to the curb with your leaves. These materials clog and damage the equipment used for collecting leaves. If these items are found, the leaves will not be removed. You can also place the leaves in paper yard waste bags for Veolia to collect with the weekly yard waste pickup. A landscape waste sticker must be affixed or else the bags will not be collected. You may also have your landscaper take the leaves away to a waste site.

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Q: Who should I contact if I notice a burned out or damaged light pole?
A: Streetlights on wooden poles are owned by ComEd and should be reported to ComEd at 800.344.7661 or 800.EDISON 1. Public Works will report the request if you call 847.317.7245. Lights on concrete poles are generally the responsibility of Public Works and should be reported to Public Works at 847.317.7245. When a street light outage is not a burned out bulb, it might be an underground fault. Public Works may have to dig, which may lengthen the amount of time to make proper repairs.

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Q: What type of sewers does the Village have?
A: The Village has storm sewers and sanitary sewer systems.

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Q: What function do storm sewers provide?
A: Storm sewers are designed to collect and direct storm water to storage areas or to creeks. Storm water is not treated. You should never pour unwanted chemicals or other foreign substances in the storm sewer.

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Q: What function do sanitary sewers provide?
A: Sanitary Sewers provide direct waste pumping stations that pump to the treatment plant for treatment and discharge to the West Fork of the North Branch of the Chicago River

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Q: Who is responsible for the sanitary services?
A: Section 16-7 of the Municipal Code states that all repairs and maintenance of the services lines from the public sewer, including the connection to the public sewer, to the premises served and in the sanitary sewer system of the building served shall be made by and at the expense of the owners of the premises served.

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Q: Who do I contact if there is a sewer back up in my home?
A: Always contact the Public Works Department first at 847.317.7245 (M-F 7:00 AM to 3:30 PM). After 3:30, call the non-emergency number for the Deerfield Police Department at 847.945.8636 and they will direct your call to the Sewer Department.

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Q: Why is there an odor coming from my floor drain?
A: Usually this occurs in the winter time as the trap in the floor drain dries out, allowing the sewer odor to enter the house. To fix the problem, add water to the floor drain and the smell should go away. If this method doesn't work, contact the Public Works Sewer Department at 847.317.7245 for further assistance.

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Q: What happens to sewage after we flush?
A: Sewage is pumped to the Deerfield Wastewater Reclamation facility. The sewage is treated and disinfected and discharged into the West Fork North Branch of the Chicago River. In many cases, the discharged water is cleaner than the water in the river.

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Q: What facilities are at the Treatment Plant?
A: The Deerfield Wastewater Treatment Plant consists of grit handling, primary settling, trickling filters, activated sludge, secondary clarifiers and disinfection facilities. In addition, for sludge handling, we have anaerobic digesters, aerobic digesters and sludge drying beds. We also have excess flow facilities, which include settling basins, disinfection and a storage lagoon. This facility is located on a ten acre site.

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Q: What does the Village do with treated sludge?
A: After sludge digestion and drying on our sludge drying beds, sludge is stockpiled on site. Once a year, the Village contracts with a licensed sludge hauler, who finds farm fields for land application of the sewage sludge. This is why it is important to flush only human waste to the treatment plant.

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Q: What should not be flushed?
A: The following should not be flushed: Oil, hazardous material, medications, plastics, elastic material or towels/clothing, and large amounts of grease.

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Q: Is the treatment plant regulated?
A: Yes. The Village has permits to treat and discharge to the waters of the State of Illinois. This federal program is called the National Pollution Discharge Elimination System and is administered by the Illinois Environmental Protection Agency (IEPA). Our treatment plant and three bypass storm treatment facilities have separate permits. The IEPA has the right to inspect our facilities and sample at any time.

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Q: What can I do to minimize cost for this utility?
A: Do not place home footing drains/sump pumps and roof drains to the sanitary sewers. When rain events occur in Deerfield, dramatic increases in flow occur at the treatment plant. This water which did not need to be treated is pumped, aerated and disinfected at significant expense to the Village for electricity and chemicals.

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Smoke Test
Q: What is the benefit to my city for performing a Smoke Test?
A: The Sewer Division has performed hundreds of sewer system evaluations. Smoke Testing is one technique utilized to identify sections of sewers which may exhibit inflow during heavy rainfall. Smoke Testing is best used to detect inflow sources such as roof leaders, cellar, yard and area drains, foundation drains, abandoned building sewers, faulty connections, illegal connections, and storm water drainage system cross connections. It can also detect structural damages and leaking joints in sewer pipes and overflow points in sewer systems.

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Q: What exactly is a Smoke Test?
A: A two-man or three-man crew from the Sewer Division will use a high capacity blower smoke technique to test each sewer line. Smoke blowers are placed on manholes and smoke is blown through the sewer system. Anywhere the smoke exits, there is potential for stormwater to enter the sewer system.

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Q: How will my residents know when Smoke Testing will be performed in their neighborhoods?
A: Prior to beginning the smoke testing, the Sewer Division will place door hangers on the front door of every building on the streets to be smoke tested at least 24 to 48 hours in advance. Notices will be distributed by two people from the smoke testing field crew. If requested by the city, the Sewer Division will post the smoke testing schedule on the Village of Deerfield web site.

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Q: How are Sewer Division crews recognizable in the field?
A: The Sewer Division’s personnel are uniformed and carry identification badges. Crew members operate from vehicles with Village of Deerfield signage.

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Q: Is the smoke that you use hazardous?
A: NO! The smoke that comes out of the vent stacks on houses or holes in the ground is non-toxic, harmless, and has no odor. It does not create a fire hazard.

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Q: Do my city's residents have to do anything to prepare their homes for Smoke Testing?
A: Drain traps should always be filled with water to prevent sewer gases from entering the building. About 3 cups of water should be poured in floor and sink drains, filling the traps to prevent smoke from entering the home. If smoke does enter, the resident should consult a licensed plumber. If harmless smoke can enter through faulty plumbing, the potential exists for dangerous sewer gases to also enter the home. Should smoke enter your building or structure, contact a member of the smoke testing crew working in the area.

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Q: What if smoke comes out of a resident's yard or driveway?
A: This could mean that there a drain on the property which is connected to the house lateral instead of the storm system. It could also mean that there is not direct connection, but that the lateral has breaks or cracks in the pipe that drain runoff after it has percolated into the soil.

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Q: If there is smoke in the resident's yard, does that mean the cause of the leak needs to be dug up?
A: In a worst-case scenario, yes, but there are many other solutions, such as disconnecting the drain or lining a portion of the house lateral without an excavation.

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Q: Does the resident need to be home when the Smoke Testing is performed?
A: Homeowners do not need to be home and at no time will field crews need to enter the residence. Field inspectors will be noticeable documenting the testing, taking photos and measuring distances so that the defects may be found at a later date and repaired.

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Q: What if a test yields no smoke defects?
A: Obviously, if the sanitary sewer line and the lateral are in good condition, and there are no drainage facilities connected to them, the smoke has no place to go other than up the house vent stack, as it is supposed to. However, sometimes the smoke doesn't appear at all even though there is a defect. THE SEWER DIVISION crews are trained to identify these "suspect" situations and performed a dye test to conclusively determine whether the suspect is positive or negative. But this is a subject for its own set of Q&As.

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Building Division
Q: When is a building permit required?
A: A building permit is required for any commercial and residential construction projects that entail an addition or remodeling of the existing conditions. Also fences, roofs, decks, porches, patios garages and sheds all require a building permit. If in doubt please contact the Building Department at 847-719-7484.

You will not need a permit if you are making only cosmetic changes to your home. But if you are doing any electrical or plumbing work, a permit is required.

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Q: How do I obtain a building permit?
A: A permit can be obtained by visiting the Village Hall at 850 Waukegan Road or online applications are available.

General permit submission information is available here.

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Q: How much does a building permit cost?
A: The cost of the permit is generally based on the cost of the job; however there are other costs that may be included depending on the type of project which is planned.

Click here for a list of fees.

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Q: How do I check on the status of a building permit application that I have submitted?
A: When you submit your building permit, you may be given an approximate plan review time. This review time will vary depending on the size of your project, the time of year, review of the drainage and grading plans by the Village Engineering Department as well as how many other permit applications are in line ahead of yours. Once plan review has begun on your permit application, the homeowner and contractor will be contacted if the plan reviewer has any questions or problems, or any additional information is needed. Once your plans and permits have been approved, the homeowner and/or contractor will be notified that they are ready to be picked up, and of the total permit cost due. Plans and permit fees may be paid at the Village Hall. You may call the Building Department and ask what the status of your permit review is, but please keep in mind the approximate plan review time you were told when you submitted your plans was only an estimate on the departments work load at the time and unforeseen projects throughout the Village of Deerfield may have taken priority.


Please keep in mind that the homeowner and the contractor will be called if there are questions or problems and will be called when the plans and permit are ready for pick up.

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Q: When do I need inspections and who do I call?
A: Chances are if you have a permit you will need something inspected, the permit application has a list of when inspections should be call for and prior to certain stages of the project items need to be checked for code compliance. To schedule an inspection with a building inspector or plumbing inspector, call the Building Department at (847) 719-7484. Engineering and site development inspections and inspections that take place within the right-of-way are scheduled through the Engineering Department at (847) 719-2490. Fire Department inspections are scheduled through the appropriate fire protection district.

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Q: What hours is construction is allowed?
A: There are hours during which construction may occur are: Monday through Friday – 7:30 a.m. to 7:00 p.m. Saturday – 8:30 a.m. to 5:00 p.m. No construction is allowed to take place on Sundays or on the following holidays: New Year’s Day (Jan. 1), the day on which Memorial Day is observed, the Fourth of July, Labor Day, Thanksgiving Day and Christmas Day (December 25).

If construction is taking place outside the permitted times, call the Deerfield Police non-emergency phone number at (847) 945-8636.

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Q: How can I obtain a copy of my plat of survey?
A: The Community Development Department keeps files on every address in Deerfield. We have plats of survey for some properties, but not all of them. You may call the Community Development Department at (847) 719-7484 and ask a staff member to look in your home’s file. If we have a plat of survey on file, the homeowner may have a copy at no charge. We can only release copies of plats of survey to a homeowner – not to a real estate agent, potential buyer, contractor or anyone else.

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Q: How do I determine zoning on a property?
A: To find out the zoning district in which your property is located, go to the Zoning Map and locate your property on the color coded map.

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Q: How do I determine the required setbacks from the property line for a certain property?
A: You must determine the zoning district for your property. To find out the zoning district in which your property is located, go to the Zoning Map and locate your property on the color coded map. You should call the Community Development Department at (847) 719-7484 and ask a staff member for the setbacks on a property as setbacks and building lines vary by zoning district.

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Q: How can I determine if I can build a new house or add on to my existing house?
A: Due to the unique nature of the many and varied zoning restrictions applicable in all the listed Zoning Districts, the question as to whether an addition or expansion of an existing home or development of any existing property is possible should be discussed with Community Development staff before entering into any contractual commitment.

Click here for additional information.

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Q: How do I obtain plans for my house?
A: The Community Development Department keeps files on every address in Deerfield. We may have plans for some houses, but not all of them. You may call the Community Development Department at (847) 719-7484 and ask a staff member to look in your home’s file. If we have paper house plans on file, the homeowner may request a copy at their expense. The Village does not have a large format copier and the plans will have to be sent out for copying at the homeowner’s expense. A note on floor plans: for security reasons we can only release copies of floor plans to a homeowner – not to a real estate agent, potential buyer, contractor or anyone else.

Sometimes we have house plans on microfiche. At this time, we are not able to make copies of plans on microfiche. Most companies no longer make copies from microfiche because the technology is outdated, and for the companies that still make these copies they are often expensive and the quality is very poor.

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Q: What if there is construction happening in my neighborhood and I have questions and concerns?
A: Construction can bring about many questions and concerns. Click here to read about some common concerns.

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Q: What if my neighbor is doing construction, and I don’t think they have a permit?
A: When a building permit is issued, the contractor and the homeowner are informed they need to display the building permit in the home’s front window, on the construction fencing, or someplace visible from the street. The building permit is a yellow card that states “Building Permit” and contains the address, permit number and date of issue. The permit is good for one year from the date of issue. If you believe someone is working without a permit, you can call the Building Department at (847) 719-7484 to report it and an inspector look into the situation. Please keep in mind that no permit is needed for cosmetic work.

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Q: What if I need a dumpster?
A: Dumpsters do not require a special permit. Dumpsters must be placed on private property, preferably in the driveway. Dumpsters may not be placed in the street or in the right-of-way.

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Q: What is the right-of-way?
A: The right-of-way is Village owned area that is also known as the parkway. Right-of-way extends 15 feet from the curb line on either side of the street. In order to dig in the right-of-way a deposit must be paid to the Village. The deposit ensures that the right-of-way will be restored.

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Q: How do I find out if my property is in a flood plain or flood zone?
A: To find out if your property is located in a flood plain or flood zone go to http://www.fema.gov/hazard/map/flood.shtm, click “find a flood map online.” Go to “product search by address,” select “public flood map,” type in your address, and click “product search.” Click “view” to view the flood map of your area. You can also contact the Village’s Engineering Department with flood plain questions.

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Q: What is the role of the Board of Zoning Appeals?
A: The Board of Zoning Appeals (BZA) holds public hearings on requests for variations and modifications to the Zoning Ordinance, which include variations from minimum lot requirements; bulk regulations; off-street parking and loading requirements; nonconformities; and modifications for fences and signs. The BZA has certain criteria that need to be met before a variation or modification can be granted. The BZA is a seven member Commission which meets on the 1st and 3rd Tuesdays of each month at 7:30 p.m. at the Village Hall. The Board of Trustees considers the BZA’s recommendation and makes a final decision. The staff liaison for the BZA is Clint Case, Code Enforcement Supervisor, who can be reached at (847) 719-7472.

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Q: What are the current public hearing fees?
A: The public hearing fee is $175 plus the cost of publishing the legal notice in the newspaper and any county recording fees for ordinances and other documents.

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Q: Where can residential open house and for sale signs be placed and when are they allowed?
A: Open house signs and Real Estate signs are permitted, however the open house signs are only allowed on Wednesdays between the hours of 9 a.m. to 1 p.m. and Sundays between the hours of 12 noon to 6 p.m.

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Q: Where can political signs be placed and when are they allowed?
A: Political signs are only allowed to be placed on private property. Time limits for political signs are requested to be no more than (30) days prior to an election and removed (7) days following an election.

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ConnectCTY FAQs
Q: What is the Connect-CTY service?
A: The Connect-CTY service allows authorized Village officials to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database.  With the service, authorized users can contact thousands of residents/businesses in minutes.  Only authorized officials are allowed access to the system.

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Q: How does the service work?
A: Authorized officials record or compose a voice message that is then delivered quickly to individual phones in the notification database.

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Q: What types of messages will be sent using the service?
A: Messages regarding the safety or welfare of our community would be disseminated using the Connect-CTY service. Examples may include severe weather warnings and updates, hazardous traffic or road conditions inside the Village or affecting local routes, and any other situation that could impact the safety, property, or welfare of residents.

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Q: Does the service replace other systems that have been used to provide time-sensitive information to residents?
A: This system is an enhancement to existing means of communication and is supplemental to, not a replacement for, systems such as the Village's outdoor siren system.

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Q: Is my telephone number included in the notification database?
A: It is our intention and hope that every residence and business in the Village be included in the notification database.  For businesses, we only store one main phone number.  For residents, we may have more than one number that belongs to you in the database.  Additionally, you may request a secondary number be entered into our database for priority calling.

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Q: May I use a cell phone as my notification database listing?
A: Yes, we can accept cell phones as secondary phone numbers in the database and encourage you to request that your number be included. 

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Q: What precautions are being taken to protect personal information?
A: Connect-CTY™ is a service of The NTI Group, Inc. (NTI). NTI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about its clients to any third party.    From a technical perspective, Connect-CTY utilizes multiple physical and virtual layers of firewalls to maintain data security.  NTI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between NTI and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL.  Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel.  All data is encrypted prior to being placed on tape for offsite storage. NTI also retains an external, independent security firm to perform annual security audits.

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Q: Will there be a way to positively identify incoming calls which are made by the Village using the system?
A: The caller-ID number for calls generated by the Connect-CTY service will be from a Village phone number:  (847) 945-5000 or (847) 945-8636.  In addition, messages will begin with the identify of the sender of the call.  For example:  "Hello, this is Chief John Sliozis calling with an important message from the Deerfield Police Department".  The message content will follow this standard introduction.

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Q: Will the service work if I have a call screening system on my phone?
A: There are several varieties of call screening devices which use differing methods for screening.  In general, the system has been found to work with these devices; but, some may require some type of pre-programming to allow our Village’s telephone numbers to pass through.  We may conduct periodic test to assure that messages are being delivered to numbers in the notification database.

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Q: If I am a home or condominium owner living outside the Village, what phone should be listed in the notification database?
A: For non-residents or owners who reside out of the Village, you may provide an additional phone number to be included in our database to contact during certain situations.  In general, calls are sent to the primary number only, but we also have the ability to call multiple numbers for each resident or business when requested by the resident or business.

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Q: If I have provided more than one phone number, when will they be called?
A: Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number.

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Q: My primary phone or my second listing is a cell phone with a non-local area code. Will the service call numbers outside the area?
A: Yes.  The area code does not impact whether or not a call is made.

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Q: How does the system respond to busy signals or no-answer situations?
A: For busy signals, the call will be repeated several times in an attempt to reach you.  The same is true for No-answer and Call-waiting.  If the phone is answered by a message recorder, the message will be left on the answering device.  If, after several attempts the call does not successfully go through, the system will stop attempting to call.

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Q: I am receiving Village notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
A: Yes. Please contact the Village Hall at 847-945-8636 or visit the website link to change the phone number in our notification database.

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Q: I was not able to listen to the entire call. Is there a way to repeat the message?
A: Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.

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Q: I answer the phone but the "Hello" message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?
A: Repeating or looping of messages happens when the system detects excessive noise in the background.  This can be caused by loud radio/television volumes, people talking, or busy traffic noise.  When you receive the next call, say "hello" once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.

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